From the start of our association with Key Lettings, they’ve been nothing less than helpful and professional. If they tell you something will be done, you can count upon it being done. Accordingly, if there’s one word that sums up Tracey and the rest of the property management team at Key Lettings, it’s ‘reliable’ and I would have no hesitation recommending them to landlords and tenants alike.
I have been a customer for Key Letting for the last 8 months, never had any problems, and any reports have been dealt with immediately. Girls in the office are always helpful and a big thank you and 5 stars for Tracey helping me out when I locked myself out of the property.
Key Lettings has provided an excellent service to us for years. Originally they dealt with my mother's property; they have managed this brilliantly for both parties for several years and continue to do so. I recently began the process of letting out a second property and Tracey and the team have worked diligently and speedily to get the property ready and rented out. In fact, I have been amazed at all they achieved in a matter of weeks, from decorating and cleaning to all the necessary checks. Being a new landlord, I was unsure about the process, but Tracey has explained things clearly to me and, with the work they have done on both the properties, I have absolute trust in their professionalism and thoroughness. The process could not have been easier and I'm sure the tenants would agree that everything possible has been done to make their move smooth.
The moment I first walked in to Key Lettings at Rainhill, I knew this was the agent to look after my property for me. Tracey and Pam have looked after my property for the past 6yrs without any problems. They are on the ball when it comes to the annual gas safety check due date and regularly inspect my property for signs of neglect. They then email/post me photos of all rooms so that I can see for myself that my tenants are looking after it. They vet all my tenants to ensure there are no other problems and they inform me of any repairs that need to be carried out. I cannot fault Tracey and her team for the tenants they have put forward to rent my property which is more than I can say for other agents in Rainhill. They are great communicators and I am looking forward to employing Key Lettings as my agent for many more years to come. Well done to Tracey, Pam and all the team.
I have been with key letting for 2 years and never had problem with them. They are vey efficient when I needed them to repair anything it is sorted with the same day. I am Very happy with service I have received and everyone I have spoken to or emailed in the office have always been kind and very helpful.
Based on my experience this is an excellent and extremely efficient letting agent. This is the first property I have ever rented and the service has been second to none from the very beginning. From the initial viewing to signing the contract, everything was made so easy and straight forward by the staff at Key Letting. I know if I ever have a problem or enquiry all I have to do is e-mail and it will be sorted pretty much straight away. Highly recommended.
I've been a tennant with key lettings coming up to four years in this time I've had a few repairs ect done e.g. Burst pipe radiator leaks bath leaking into my living room! But every problem or emergency the girls at Keylettings are amazing nothing is to much trouble always get back to me with updates emergencys at weekends are responded to promptly.ive been with a few letting agents and this is by far the best and always recomend to anyone wanting to move in the area or looking at letting there home via an agent as they look after both tennant and landlord what can I say... I'm a happy customer! XxxxX
I have been a client of Key Lettings for several years. Their service is excellent and they are extremely helpful. If a tenant has any problems with the property Tracey sorts them out immediately. She has a team of people who can carry out repairs at very short notice. Key Lettings have selected excellent tenants for me and I have not had any problems at all. Their prices are extremely reasonable and very good value for money. I would strongly recommend Key Lettings to anyone considering renting out their property.